FAQ
Shipping Info
For domestic orders, the shipping transit time is 1-5 business days based on your location. For international orders, the shipping transit time is 6-8 business days. You will be emailed a USPS or UPS tracking number when we fulfill and ship your order.
Shipping Cost
Shipping is calculated at checkout, and is based upon your location & order weight.
Sale Items
All sale items, discounted and promotional merchandise, including sales in which any discount/promo codes are used are FINAL SALE and are ineligible to be returned or exchanged.
Exchanges
If you wish to exchange an item, it must be made within 30 days of order date and you have to return the item and make a new purchase online. College Town Gear will not accept any returned merchandise without prior written communication. Please include your order number along with a brief description of your issue to online@collegetowngear.com.
Returns
For all non-sale items, returns must be made within 30 days of shipment date accompanied by the original packing slip in new/unworn condition. Please contact online@collegetowngear.com for all order and return inquiries. Return inquiries must be made within 5 business days of order receipt. Please include your order number along with a brief description of your issue.
Shipping is non-refundable. Packages returned to College Town Gear are subject to a 15% restocking fee.
Tracking Your Order
An order confirmation email will be sent to you via email as soon as your order is placed. Once your order has shipped, a shipment confirmation email with tracking information will be sent to your email.